Terms of service.

Copyright

Hannah Cummings Embroidery owns all designs and products and they may not be copied or reproduced in any way.  We reserve the right to re-produce any of our own designs created for clients. 

Sizing

If working together virtually rather than in person, Hannah Cummings Embroidery will guide the customer as best as possible in taking accurate measurements for their veil, but the responsibility lies with the customer to provide us with the correct final measurements. 

Pricing and Payments

A deposit of 30% of the total cost is required to secure the order. The second 30% is due once artwork has been drawn and agreed upon, and the final 40% is due before the completed veil is shipped. All cost to be paid via BACS. 

All prices vary depending on design/fabric/materials used and time taken. The price window will be clearly set out and agreed with each client before proceeding. Any significant changes in design once work has begun will incur a charge at our discretion. 

Delivery and Returns

Veils can either be collected in person from our studio, or we can post to you by Royal Mail special delivery. For international orders you may be required to pay customs charges once your parcel arrives at it's country of destination. Payment of import duties and taxes are the sole responsibility of the buyer. As each veil is hand made and designed for each individual bride unfortunately we cannot accept returns.

I hand make each item in priority of wedding/event date and therefore ask you to let us know the date you require your piece for, and as early as you please. Timelines can be discussed with me when enquiring.

Cancellations

If no work has commenced then orders can be cancelled in writing. Please note any deposits paid are non-refundable. If work has commenced before cancellation then payment becomes due in line with the amount of work done. Hannah Cummings Embroidery is not liable for failure to deliver goods due to circumstances beyond our control.